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Terms of Service & Governance

Terms of Service

Last Updated: November 3, 2026 • Comprehensive acceptable use guidelines, document ownership, and service terms.

Terms of Service

Effective Date: November 8, 2026 Last Updated: November 8, 2026 Version: 2.1 (Global Enterprise & Regional Compliance Edition)

1. Agreement to Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between Report Reader ("Company", "we", "us", or "the Service") and the organization or individual ("Customer", "You", "Publisher") subscribing to or utilizing our platform.

By creating an account, accessing our APIs, uploading PDF documents, or embedding report viewers, you represent that you have the authority to bind your organization to these Terms and agree to be bound in full.

2. Customer Content Ownership & Intellectual Property

2.1 100% Customer IP Guarantee

You retain complete, exclusive, and unencumbered intellectual property ownership of all PDF documents, brand assets, logos, custom typography, images, and data uploaded to the Service. Report Reader acquires no proprietary rights or copyrights over Customer materials.

2.2 Limited Processing License

You grant Report Reader a worldwide, non-exclusive, royalty-free, limited license strictly necessary to:

  • Ingest, parse, optimize, and vectorize uploaded documents into page renditions.
  • Serve interactive visual renditions to readers through authorized viewers and iframe embeds.
  • Execute vector search retrievals to answer natural language inquiries within the document context.

This license terminates immediately upon document deletion or account termination.

3. Acceptable Use Policy & Platform Security

You agree to maintain the security of your account and refrain from prohibited activities:

3.1 Prohibited Document Content & Malware

  • No Malicious Code: Documents containing embedded JavaScript exploits, malicious macro scripts, executable shell payloads, or virus-infected objects are strictly prohibited.
  • Automated Anti-Malware Inspection: All uploaded documents undergo automated MIME validation, header sanitization, and structural isolation prior to ingestion.

3.2 Platform Integrity & Anti-Scraping

  • You shall not reverse-engineer, decompile, or attempt to extract underlying vector embeddings or system prompts.
  • You shall not launch automated scrapers, denial-of-service attacks, or bypass published API rate limits.
  • You shall not utilize the Service to distribute deceptive, defamatory, or fraudulent financial materials.

4. Subscription Plans, Quotas & Fair Use

  1. Plan Limits: Platform usage (active document quotas, monthly reader queries, storage capacities, and lead gate features) is governed by your designated subscription tier.
  2. Quota Enforcement: If your organization exceeds document or storage quotas, additional uploads will require an automated tier upgrade or unpublishing older documents.
  3. Plan Limit Authority: Authoritative limits are enforced deterministically on both frontend interfaces and backend API routes.

5. Billing, Subscriptions & Taxes

  • Recurring Billing: Paid plans are billed in advance on a recurring monthly or annual basis via verified credit card or approved enterprise invoice.
  • Taxes & Regional Duties: Subscription fees are exclusive of value-added taxes (VAT), goods and services taxes (GST), or withholding taxes. Customers operating in Middle East jurisdictions (e.g., UAE, KSA) are responsible for applicable standard VAT (e.g. 5% or 15%) as required by local tax authorities.
  • Refund Policy: Subscriptions may be canceled at any time with cancellation taking effect at the conclusion of the current billing cycle.

6. Service Availability & Maintenance SLAs

  • Target Availability: We strive to provide a 99.9% platform uptime for viewer delivery and API endpoints, excluding scheduled maintenance.
  • Scheduled Maintenance Windows: Maintenance notices are announced in advance via system banners in the Customer workspace.
  • Emergency Patching: Critical security or zero-day vulnerability remediation may be applied without prior notice to preserve data integrity.

7. Termination & Document Purge

  1. Termination by Customer: You may terminate your account at any time via the Workspace Settings dashboard.
  2. Termination by Company: We reserve the right to suspend or terminate accounts that breach the Acceptable Use Policy or fail to resolve billing arrears after written notice.
  3. Graceful Purge: Upon account termination, published documents are unpublished immediately from public view and permanently purged after a 30-day grace retention window.

8. Warranties & Limitation of Liability

  • As-Is Provision: Except as explicitly set forth in an executed Enterprise Service Level Agreement (SLA), the platform is provided on an "as-is" and "as-available" basis.
  • Limitation of Liability: To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, punitive, or consequential damages. Our aggregate liability under these Terms shall not exceed the total fees paid by Customer during the twelve (12) months preceding the incident.

9. Governing Law, Jurisdiction & Dispute Resolution

9.1 International & Regional Governing Law

  • Unless otherwise stipulated in an Enterprise Master Services Agreement (MSA), these Terms are governed by and construed in accordance with the laws governing international commercial electronic transactions.
  • For Customers incorporated in the United Arab Emirates or GCC Region, parties agree to submit any unresolved disputes to the rules of arbitration of the Dubai International Arbitration Centre (DIAC) or ADGM Arbitration Centre.

9.2 Amicable Dispute Resolution

Before initiating formal legal proceedings, parties agree to engage in good-faith executive negotiations for a minimum period of thirty (30) days.

10. Legal Contact & Notices

Formal legal notices under this Agreement must be addressed to:

  • Legal Desk: legal@reportreader.internal
  • Compliance Officer: compliance@reportreader.internal
  • Enterprise Contracts: contracts@reportreader.internal